Terms and Conditions

General rules and information

Upon registering for courses at Speak Norsk, students accept that:

It is the responsibility of the individual student to maintain awareness of class dates, days, times, hours and course duration.
It is the responsibility of the individual student to provide correct personal information through which he or she can be contacted. It is also the responsibility of the student to inform the reception or administration if any changes shall occur. The school needs to have the updated contact details in order to always be in touch with the student regarding any course announcements, dates.
All requests/questions asked to the school will only be considered valid/binding via written email communication. Course postponements, rescheduling will not be considered valid if taken by phone.
All inquiries about schedules, courses shall be addressed to the reception or administration and not teachers.
All communication with Speak Norsk staff should remain professional and limited to official communication channels.
Course teachers and location may be subject to change under certain circumstances.
Course registration is confirmed under the name of the registrant alone and cannot be transferred to other students.
Guests of students are not permitted on school premises for the full or partial duration of the students’ courses unless under permission given expressly by Speak Norsk staff in advance in written to information@speaknorsk.no.
Speak Norsk’s original materials can not be shared with external parties, either physically or digitally. Failure to comply will be considered a breach of confidentiality and Speak Norsk may take further legal charge.
Speak Norsk maintains zero tolerance for discrimination based on race, ethnicity, religion, or sexual orientation of Speak Norsk staff, teachers or students. Failure to comply with this regulation will result in immediate removal of the student from the school and may be subject to further legal action.
At the end of each level, students who have attended a minimum of 80% of the course are to receive a course certificate upon written request sent to information@speaknorsk.no.

Attendance & Progression

Course completion requires satisfactory participation and attendance.

Students who have formally completed a level but have missed a significant number of lessons may be required to repeat the level before progressing further.

If repetition is deemed necessary, this requirement is mandatory. Failure to comply may result in the student not being permitted to continue to the next level.

Students are expected to register for the correct level. We recommend taking a level check or consulting with us before signing up. If a student is found to be significantly above or below the class level, Speak Norsk reserves the right to move the student to a more suitable group.
Speak Norsk detains the right to withhold the participant’s course certificate if the student has not entirely completed the payment for the course.
Teachers are happy to answer questions related to the current lesson and level. Questions covering large amounts of material from previous levels will only be reviewed independently outside class to ensure the class progresses efficiently for everyone.
All courses are taught exclusively in Norwegian.
One Norwegian lesson represents 45 minutes of instruction in standard group classes or private classes. Total of 2760 minutes, equivalent to 61.3 teaching hours for 6 weeks duration.
The participant is to bring all necessary course materials to each lesson. If the student has forgotten the materials at home, he/she may request a copy to be borrowed at the reception that needs to be returned after the class.
Teachers are to follow the course’s curriculum. If a student requires extra materials, exercises, he/she may ask the teacher for online assistance and follow-up outside class hours, without disturbing colleagues or the class continuation.
In the case of typos, errors, omissions or other mistakes on the website concerning course dates, schedules or information, Speak Norsk reserves the right to correct/edit them without prior notice.
Students are to come on time to the class. If the student is to show up late (more than 10 minutes) repeatedly, he/she will receive an official warning from the teacher in regard to disturbing the class.
School reception is open Monday to Friday 09:00-17:15 (lunch break: 13:00-14:00). Students are asked not to come earlier to class than 08:30 for courses starting at 09:00 and no later than 17:15 for courses starting at 17:00.
When in class, all phones need to be changed to vibration mode to not disturb others.
Questions regarding the class contents, material, homework can be asked only during the lesson or if the teacher instructs the student to have a short chat after the class. The teacher can refuse to answer any questions during the breaks in order to be able to rest.
In order to start a scheduled course, there is a required minimum number of participants – 6. Speak Norsk school reserves the right to cancel or postpone a course when the number of confirmed participants is lower than required. The school also holds the right to change/adjust start dates, times and teachers accordingly. In such cases, students will be offered seats in other groups or schedules, having the possibility to choose between course postponement or other offered suggestions for course continuation.
Speak Norsk’s main goal is to teach all interested students Norwegian and therefore reserves the right to choose its customers and cancel any registration of a course (offering a full refund) if the student's goals/principles/values are not aligned with the school's.

Consent upon registration

Upon registration, course participants agree on:

The reception of emails, SMS messages and phone calls from Speak Norsk about current and upcoming programs.
The possibility of pictures/videos being taken during any of Speak Norsk’s courses or activities. To avoid participation in these photos, written requests need to be submitted to information@speaknorsk.no.
The registration/storing of students’ personal information in our database (directly and voluntarily provided to us by students).

Course Registration & Level Placement

Students are responsible for registering for courses that correspond to their current proficiency level.

By enrolling in a course, the student confirms that they have:

Completed the required previous level(s), or
Possess equivalent knowledge and skills for the enrolled level.

If a student is uncertain about their level, or if a previously completed level was taken a long time ago, Speak Norsk strongly recommends:

Taking the free level check available on our website
Contacting our staff for guidance
Booking a free consultation for level assessment

Speak Norsk reserves the right to assess and adjust a student’s course placement if their demonstrated proficiency does not correspond to the level in which they are enrolled.

Postponement and rescheduling policy

Students who wish to postpone the progression of course packages are able to do so, space permitting, for a processing fee of 1999 kr. Such requests need to be submitted in writing to information@speaknorsk.no and need to be approved by the administration/reception with a confirmation via reply by email.
Changing of course schedule is also permitted for free upon approval from the administration. Requests can only be processed free of charge if given a minimum of two weeks (14 days) written prior notice before the starting date of the course.
Postponement of the course is granted for up to a 3 months period.

Course repetition

Students can repeat any level course taken at Speak Norsk for a processing fee of 4999 kr, with no conditions.
When repeating a course, books are not included in the price. The student will use the books they received when they originally purchased the course. If they no longer have the books or would like to purchase a new set, an additional fee of 999 kr will apply on top of the repetition fee.

Payment regulations

Courses' payment made via all payment methods offered by Speak Norsk must be received by the first day of class.
A fee of 10 kr will be added for payments made by invoice.
The Viking Offer, as well as any other course fees, can be paid in installments only after requesting through Klarna on our website.
Any course or any level package that was registered with a discount can not be refunded or cancelled.
Discounts and promotions can not be transferred to relatives, spouses, or friends.
Discounts cannot be applied after signing up for a course. All discounts shall be applied via the registration form on the website when registering.
Speak Norsk offers group discounts only in cases of 4 people or more.
Exclusive discounts offered to students can not be shared and will not be valid to third parties.

Cancellation policy

Only cancellations submitted in written to information@speaknorsk.no, minimum of 14 days before the starting date of the course, can be fully refunded. (applies only for 1-level courses)
If a student does not attend or participate in the course, he/she will still be required to complete the payment for the course. Registration for a course will be considered binding until a written resignation is received by the school. To formally cancel any course, a written inquiry must be submitted via information@speaknorsk.no. Cancellations by phone or email are not accepted.
Cancellation of a one-level course: If a student is no longer able to attend classes due to debilitating health or unforeseen problematic situations, he/she needs to present relevant documentation to Speak Norsk staff verifying the unavoidable circumstances and inability to continue the program. Only once this request is approved by the school’s administration, can the student be eligible for reimbursement of course fees. A cancellation fee of 25% of the course total cost will apply.
Discounted course packages, such as A1+A2, A2+B1, B1+B2, A2+B1+B2 are non-refundable, due to the discount included. In the case of a cancellation, the full amount has to be paid.
The Viking Offer purchased in one-time payment or in installments is non-refundable. It represents a binding study contract and cannot be cancelled. In the case of a cancellation, the full amount has to be paid.
Refund calculations will be counted from the original prices of the levels/courses, not from the discounted offers.
In case of an unforeseen situation that might cause the course interruption (force majeure), students will have the possibility to freeze/postpone their course and continue at a later date with no additional fees or choose to continue their course in the online format.
Cancellation of privately-scheduled courses/hours must be done at least 24 hours in advance in order to avoid paying for the booked hour. In case the school is notified too late, or the student does not show up for the private class, the hour will be missed with no right of rescheduling/recovering or refund.
During a temporary COVID-19 lockdown, refunds following cancellation inquiries will be issued once the school reopens for classroom-based courses.

Last updated: 20.02.2026

Terms of Use – Virtual Classrooms

(These terms apply in addition to Speak Norsk’s General Terms & Conditions.)

Course format

Virtual classes are conducted live via Google Meet and follow Oslo time (Europe/Oslo – CET/CEST).
Students receive a Google Meet link by email before the start date. The same link is typically used throughout the course.
Speak Norsk may adjust teachers or schedules as necessary and cancel virtual courses with fewer than five (5) participants.

Attendance & participation

Students must attend on time and participate actively.
A microphone and camera (built-in or external) are required for interactive lessons.

Course materials

Virtual students receive identical books as classroom students, but in PDF format.
All materials are for personal educational use only and remain the intellectual property of Speak Norsk AS.
Sharing, copying, recording, or distributing materials is strictly prohibited.
Violation of these terms—including sharing or recording content and/or lessons—will result in immediate expulsion without refund. Speak Norsk may revoke certificates, block access, and take legal action for damages.

Technical requirements

Students are responsible for:

A stable internet connection
A functioning microphone and camera
Access to Google Meet

Speak Norsk is not responsible for technical issues such as poor connectivity, outdated devices, or software malfunctions. Teachers provide reasonable support for minor technical issues during class.

Recordings, privacy & sanctions

Speak Norsk does not record classes for privacy and copyright reasons.
Students are strictly prohibited from recording, taking screenshots, or sharing any part of a virtual lesson.
Breaches of this policy will lead to immediate expulsion without refund, and Speak Norsk may pursue legal remedies.
All personal data is processed in compliance with GDPR and Norwegian privacy laws.

Last updated: 20.02.2026